Shipping policy
SHIPPING POLICY Last updated: July 2026
Order Processing Time All orders are processed within 2–5 business days (Monday–Friday, excluding holidays). During high-volume periods such as new moon drops, seasonal sales, or market weekends, processing may take up to 7 business days. You will receive a shipping confirmation email with tracking once your order has shipped.
Free Shipping We offer free standard domestic shipping on all US orders over $100.
Domestic Shipping (United States)
Standard Shipping: 5–8 business days after processing
Priority Shipping: 2–3 business days after processing Rates are calculated at checkout based on package weight and destination.
International Shipping We ship to 27 countries worldwide. International orders typically arrive within 10–21 business days after processing, depending on destination and customs clearance. Shipping rates are calculated at checkout.
Customs, Duties & Taxes International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority. We are not responsible for delays caused by customs processing.
Crystal & Fragile Item Packaging Every crystal and fragile item is wrapped with care — we use bubble wrap, tissue paper, and cushioned mailers or boxes to ensure your pieces arrive safely. Larger or heavier specimens are double-boxed. If your order arrives damaged, please photograph the packaging and item within 48 hours of delivery and contact us at the websites email so we can make it right.
Lost or Delayed Packages Once a package is in the carrier's hands, we are not responsible for delays or losses. However, we will do our best to help you file a claim or resolve the issue. Please reach out if your tracking shows no movement for more than 5 business days.
Contact Us
Questions about your order? Email us by using the contact form on our website ❤️